#1569, 2nd Floor, 7th Main,
4th Cross Hampinagara,
(RPC Layout), Vijayanagar Bangalore -560104
REFUND POLICY
Consultation
If your request for consultation is accepted but post-payment due to unexpected circumstances, your request for service is rejected or cancelled; you will get an option to choose another service request or a complete refund, as you wish. You will receive the complete refund within twelve (12) business days only if the Legal Conclave team finds that the Professional has not provided the service you have paid for.
In case your credit card/debit card/payment account has been accidentally overcharged, please notify acreok.com of the same at the earliest. Acreok.com will refund the outstanding amount to your Payment Account within twelve (12) working days.
Users have to strictly maintain a unique Transaction ID which would be provided at the time of placing a request.
There is NO other situation under which Acreok.com will provide a refund, except for the conditions expressly mentioned above under Refund Policy. In exceptional circumstances, Acreok.com team will work with you to reach a mutually acceptable solution. Acreok.com and the Acreok team intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and happy working relationship with the users.
No refund in any case whatsoever can be claimed from Acreok.com for the amount paid to the Professional directly by the User.
Document Service
Refund requests have to be initiated by sending an email to feedback@acreok.com. Any request for refund owing to a mistake or error attributable to us shall be entertained within 24 hours of the document delivery. Acreok will process your request within 12 - 24 business days of receiving all the information required for processing refund like reason for refund, bank details, transaction-id etc. During processing of any refund, a deduction of 15% plus any cost paid to the government would be applicable.
Any fees paid as Government Fees, Stamp Duty and other charges paid to third party vendors be cannot be refunded.
